Our Return Policy
Our goal is 100% customer satisfaction. If you are not completely satisfied with your purchase, please contact us within 3 days of receiving your order. We will do our best to resolve any issues and offer a satisfactory solution, which may include a replacement product or a refund. If any purchase from us does not comply with a quality guarantee, we will gladly exchange it subject to the points below. Our policy lasts 3 days from the date of delivery. Unfortunately, if more than 3 days have gone by since the delivery date, we can’t offer you a refund.
What qualifies for an exchange or return: (We will ask for proof if needed)
If the item arrived broken
If the item is defective upon delivery
If the item does not match the description
If the item never arrived
What we ask from you:
Return the product in its original packaging
Your items must be unused and in the same condition that you received it (Not tried on, free of fur, tag attached, dust bag undamaged)
The product must not have been used or altered in any way.
Please do not send your products back to the sender address
The shipping cost of returning the item is not refundable
For hygiene reason, we do not offer exchange or return for apparel & accessories that has been tried on
The product must be returned with a valid proof of purchase.
Customized or personalized products are non-refundable unless there was an error on our part.
Wrong size ordered is non-returnable. Please ensure to use the size chart provided in the products page or email us before placing an order to enquire about the sizing.
Once your return is received and inspected, we will send you an email to notify you on the receipt of items and the approval or rejection of your exchange request. We do not offer exchange for used items. If you are approved, then your exchange will be processed.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
How to complete your return:
Please send an email to [email protected] and our team will respond to your request within 48 hours
We reserve the right to refuse a refund if the returned product does not meet the above criteria.
We are not responsible for any shipping costs associated with returning the product to us. The customer is responsible for ensuring that the returned product is safely packaged and shipped to us.
We appreciate your understanding and cooperation in following our refund policy. If you have any further questions or concerns, please don't hesitate to contact us.